Unity · Self-Care
Give every customer their own window into their satellite services.
Unity Self-Care gives resellers and end customers secure, role-based portals to see their services, usage, spending and invoices in real time, and to manage alerts, top-ups and requests themselves. Fewer support calls for you, more control and trust for your customers.
Fewer support calls
Customers answer their own usage and invoice questions.
Real-time transparency
Usage and spend visible as it happens, across every network.
Your brand
White-label portals for resellers and programmes.
Controlled access
Each user sees only what their role allows.
Capabilities
Self-care capabilities
Everything your customers need to follow and manage their services, without calling your support team.
Service overview
All active, suspended and pending services per company, subscriber, vessel or aircraft.
Usage & spend in real time
Traffic and costs per service, network and period, with history and exports.
Invoices & statements
View and download invoices, credit notes and usage statements.
Alerts & thresholds
Customers manage their own usage and spend alerts within limits set by the provider.
Prepaid top-ups
Check balances and top up prepaid services such as Iridium and Inmarsat.
Service requests
Request activations, plan changes or suspensions, routed into your workflows.
Role-based access
Separate views for provider staff, resellers, companies and end users.
White-label portals
Partner-branded portals with your logo, colours and domain.
Multi-language
Portal and notifications in the languages your customers use.
How it works
How self-care works
- 01
Invite
You create reseller or customer accounts and choose what each role can see and do.
- 02
Sign in
Users log in to their own branded portal.
- 03
Follow
Services, usage, spend and invoices update in real time from Unity.
- 04
Act
Users set alerts, top up prepaid services or request changes, within the permissions you set.
Self-care access. Users: Reseller, Company, Vessel / aircraft → Unity: Self-care portal → Services: Usage & spend, Invoices, Alerts & top-ups
FAQ
Questions we're often asked
Who can use the self-care portal?
Resellers, companies and end users, including specific vessels, aircraft or other assets. Each sees only what their role allows.
Can the portal carry our own brand?
Yes. Portals can be white-labelled with your logo, colours and domain, per reseller or programme.
Can customers change their services themselves?
Customers can request changes such as activations, plan changes or suspensions. Whether a request is executed automatically or approved by your staff is up to you.
Does self-care cover all networks?
Yes. Services from every network connected to Unity appear in the same portal, with uniform usage and billing data.
Related solutions
Monitoring
Track service usage and spending across every network in real time, configure thresholds and alerts, and let policy rules trigger automated actions where the operator supports them, so abnormal usage is caught before it turns into an unexpected invoice..
Learn moreBilling & Rating
Turn heterogeneous network usage into consistent, auditable customer charges.
Learn moreOne API to the Sky
Connect your business systems to Unity once and orchestrate supported satellite network services through a common integration layer.
Learn moreBuilding or modernizing a satellite service business?
Tell us what you need to connect, automate or monitor. Our team can help define a practical architecture — from a single integration to an end-to-end environment.